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Google Account Password Recovery

Users can now reset your own passwords without contacting an administrator. Users must add a recovery phone number or email address to their account where they can receive recovery instructions by voice, text message, or email. To do this follow the instructions below.

Add or change a recovery phone number

  • Sign into your Google Account (https://accounts.google.com/login)
  • On the left navigation panel, click Security.
  • On the Security section, scroll down to “Ways that we can verify that it’s you”
    From here, you can:
    Add a recovery phone.
    Change your recovery phone: Next to your number, select Edit
  • Follow the steps on the screen.

Add or change a recovery email address

  • Sign into your Google Account (https://accounts.google.com/login)
  • On the left navigation panel, click Security.
  • On the Security section, scroll down to “Ways that we can verify that it’s you”
    From here, you can:
    Add a recovery email.
    Change or delete your recovery email: Next to your email, select Edit
  • Follow the steps on the screen.

Which email to use

Choose an email address that:

  • You use regularly
  • Is different from the one you use to sign in to your Google Account

How recovery info is used

Here are some ways your recovery phone number can be used:

  • To send you a code to get into your account if you’re ever locked out
  • To block someone from using your account without your permission
  • To make it easier for you to prove that an account is yours
  • To tell you if there’s suspicious activity on your account

Here are some ways your recovery email address can be used:

  • To confirm your username after you create an email address
  • To help you get into your account if you forget your password or can’t sign in for another reason
  • To let you know if you’re about to run out of storage space
  • To tell you if there’s suspicious activity on your account

If you have any trouble using the guide above, simply drop a message to our IT team.